Shipping policy

Thank you for shopping at Light Your Way (LYW). We want to ensure that your experience with us is as smooth and transparent as possible. This Shipping Policy outlines the details of our shipping process, including delivery times, costs, and international shipping.

1. Order Processing Time:

• Orders are typically processed within 3-7 business days (Monday to Friday) after payment confirmation.
• Custom neon signs may require additional processing time. 

2. Shipping Charges:

• We offer free shipping on all orders within Canada and the United States.
• For international orders, shipping costs are calculated at checkout based on the destination.

3. Delivery Time:

• Estimated delivery times within Canada and the United States are usually 4-12 business days after order processing.
• International delivery times may vary based on the destination and customs procedures. Please check the estimated delivery time at checkout.

4. Tracking:

• You will receive a tracking number via email once your order has been shipped. Use this tracking number to monitor the status of your shipment.

5. International Shipping:

• LYW ships to selected international destinations. Additional customs fees, taxes, and import duties may apply, depending on your location. These charges are the responsibility of the customer.

6. Shipment Confirmation and Order Tracking:

• You will receive a shipment confirmation email containing your tracking number as soon as your order is shipped.

7. Damages:

• If you receive a damaged item, please contact our Customer Support team within 7 days of receiving your order with pictures and videos of the damaged sign and original packaging you received the sign with showing the shipping label. We will assist you in resolving the issue.

8. Lost or Stolen Packages:

• LYW is not responsible for lost or stolen packages. Please ensure you provide accurate delivery information and monitor your tracking details closely.

9. Contact Information:

• If you have any questions or concerns about your order, please don't hesitate to contact our Customer Support team at support@light-your-ways.com.

By placing an order with Light Your Way, you agree to the terms and conditions outlined in this Shipping Policy.

Please note that this Shipping Policy is subject to change. It is recommended to review this policy periodically for updates.